Guidance | Capacity Plan

Service Description

Would you like to use your forecast and available workforce to build a capacity plan together? Would you like to calculate the necessary capacity in the short, medium, and long term? Would you like to provide professional input for the yearly budget? Are there possible improvements? If so, what are they? Finally, you will have your own capacity plan containing the following: - Calculations of the required workforce in gross and net hours and FTE - An estimation of the future service level, ASA, and Abandon Rate - Valuable output to determine agent recruitment and training - More...